Shipping policy

Shipping Policy

Shipping Costs
Shipping costs will depend on the size and weight of your order; and your selected delivery address.


Your final shipping charge will be shown on your final checkout page before proceeding to payment. This will ensure you are aware of your final shipping costs before making payment. All prices are in Australian Dollars and delivery costs are in addition to the product price.

Shipping Information
We offer a reliable and affordable delivery service to all metro and regional locations 

We do not take any responsibility for delayed deliveries and lost packages as we engage 3rd party courier services and we have no control over their operations. a package deemed delivered if our courier advises us so.

Please note that delivery times are exclusive of weekends and public holidays and there will be no deliveries at these times. There may be slight delays to your delivery during Christmas, Easter, major public holidays, or busy sale periods due to transport network disruptions.

How will my order be shipped?
We use Australia Post, DHL, etc amongst others to ship your order. Your order will be delivered on weekdays only, Monday-Friday and usually during hours 8am-4pm. our broker may use other 3rd party companies based on the availability, performance, price and solely at their discretion.

Do I need to be home to receive my delivery?
As of 23rd March 2020, all orders will be defaulted to "Authority to Leave" - no signature is required. This is for the safety of our couriers and customers. If you have any questions, please contact us

If you are not home at the time of delivery, the courier or Australia Post will leave a note or a calling card. This will contain details of the closest post office or location your package has been delivered to and you will be able to collect it from there. There will also be contact details should you have any questions regarding the shipment. If returned, we will contact you and either arrange a re-delivery (at an additional cost), or will organise a refund of the order value less any incurred delivery costs.

How long will it take for my order to arrive?
orders will take from 2-5 business days to arrive – this is dependent on the delivery address. Sydney Metro orders will generally be delivered within 5 business days and all other areas may take longer depending on the location. If you are based in an outer regional area, the delivery may have been passed on to your local postie to be delivered to you. Delivery times are also dependent on Public Holidays and Sale periods as there may a large influx of deliveries at this time, as a result, orders may take longer to be delivered. we do not take any responsibility for delayed items.

What happens if my order does not arrive?
Please speak to our team